India’s organised pet care sector just got its clearest signal yet that the industry’s consolidation moment has arrived.
Zigly, one of India’s fastest-growing omnichannel pet care brands, is accelerating its nationwide expansion with plans to grow from 46 centers across 19 cities to around 60–65 centers by the end of FY27. That is not a slow, measured roll-out. The company is opening almost two centers every month — a pace that signals genuine conviction in the market opportunity ahead.
For India’s pet industry, this is exactly the kind of organised, scaled, services-led expansion that signals a category in the process of growing up.
From Startup to Category Builder — The Zigly Story
Zigly was launched in 2021 by Cosmo First, the four-decade-old global conglomerate founded by Ashok Jaipuria — better known for its leadership in specialty films — as a strategic diversification into the consumer-facing pet care space. The ambition from day one was not to build another pet store. It was to build an ecosystem.
Zigly was envisioned as a warm, approachable identity that resonates with the joy and companionship pets bring into people’s lives. It represents a playful yet professional approach — one that signals trust, accessibility, and care. For its founders, Zigly is not just a brand. It is an ecosystem built to make pets happier and healthier.
Five years in, that vision is taking concrete shape — at the rate of two new centres every month.
What Zigly Actually Is — And Why It Is Different
Most pet retail in India remains product-led. You walk in, pick up food or accessories, and leave. Zigly was designed around the opposite proposition.
Its centres bring together veterinary OPDs, diagnostics, X-ray facilities, surgeries, grooming salons, spas, and retail under one roof, with more than 1,500 SKUs available across pet care categories. The model is designed to support pet parents throughout the entire pet parenting journey — particularly as nearly 67% of pet parents are first-time owners seeking trusted guidance.
At Zigly, the first step was to standardise practices and offerings across all pet care centres. They now call these multi-speciality experience hubs their Pet Care Centres. They bring everything under one roof — diagnostics, surgeries, grooming, retail, and preventive care — so pet parents no longer need to visit different places to access different services. For veterinary services specifically, everything from consultations to diagnostics, radiology, pathology, and surgeries has been introduced under one facility. This reduces travel and wait-time for pet parents and brings in better co-ordinated care with all in-house experts associated.
This is the Bloomberg-meets-hospital model for pet care. And it is working.
The Expansion Strategy: Depth First, Then Breadth
Zigly currently has a presence across major markets including Delhi NCR, Chandigarh, Jaipur, Lucknow, Indore, Ahmedabad, Pune, Mumbai, Bengaluru, Hyderabad, and several cities across Punjab.
The expansion strategy is deliberate and two-pronged. The company plans to deepen its presence within existing cities while selectively entering new ones. This is a significant strategic choice — it reflects a brand that understands repeat customer relationships are built through accessibility and trust, not just presence.
Bangalore is a clear example of this depth-first approach. The brand’s newest Pet Care Centre in BTM Layout marks the company’s seventh facility in the city. The other six centres located in HSR Layout, J P Nagar, Karthik Nagar, Koramangala, New BEL Road, and Whitefield continue to be preferred destinations for pets and pet parents. Among these, the Whitefield pet care centre serves as a state-of-the-art 24×7 multi-speciality destination and full-fledged hospital.
Alongside its owned centres, Zigly is also entering the franchise business, with its first franchise centre recently opening in Lucknow. The company expanded its veterinary infrastructure across multiple cities over the past year, introducing 24-hour inpatient department services, and acquired veterinary hospitals in Mumbai and Bengaluru to enhance its clinical depth and capabilities in advanced diagnostics and specialised care.
CEO Saurabh Jain has confirmed the company is quite determined to execute multiple partnerships with existing clinics, hospitals, and vets this year, building on two transactions completed last year.
This is not just organic growth. It is a playbook combining owned centres, acquisitions, and franchising simultaneously — a genuine platform strategy.
The Digital Engine Running Alongside the Physical
Physical centres are the brand’s flagship experience. But Zigly’s digital infrastructure is growing just as fast — and it is becoming a meaningful revenue contributor.
Online channels currently contribute nearly 22–25% of Zigly’s overall revenue through its website, marketplaces such as Amazon and Flipkart, and quick commerce platforms including Zepto and Swiggy Instamart.
Zigly recently launched a new mobile app to streamline service management and purchases for consumers. The app integrates vet appointments, grooming bookings, repeat orders and personalised recommendations in one journey — improving retention, increasing frequency, and allowing the brand to serve customers seamlessly.
Its physical centres also operate as fulfilment hubs, allowing the brand to serve customers across its 19-city network while supporting repeat purchases and faster delivery. Zigly is further expanding digital healthcare through teleconsultation and Vet-at-Home services.
The physical-digital loop Zigly is building — where a pet parent books a vet appointment through the app, visits the centre, and then reorders food through quick commerce for next-day delivery — is precisely the kind of omnichannel flywheel that builds compounding loyalty over time.
What Indian Pet Parents Actually Want — And How Zigly Is Reading It
CEO Saurabh Jain sees clear shifts in consumer behaviour across three distinct trends. The first is a growing preference for convenience — pet parents today are seeking simplicity, and wherever they find it and are able to trust that place, they stay with that brand. The second is preventive healthcare — pet parents are no longer waiting for something to happen to their pet before visiting a doctor. They are following vaccination schedules, reading product labels, and learning about what is good for their pets. The third is the rapid rise of professional grooming as one of the fastest-growing service categories.
Interestingly, demand is no longer confined to metro cities, with Tier-II markets such as Jaipur, Lucknow, Indore, and cities across Punjab witnessing robust growth.
This is the structural shift every serious pet brand in India needs to understand. The premium pet care market is no longer a Mumbai-Delhi-Bengaluru story. It is spreading rapidly to second-tier cities — and the brands that are already present there when demand arrives will own those markets by default.
Private Labels, Product Innovation, and the Stray Dog Initiative
Alongside its services business, Zigly has been quietly building a private label portfolio that strengthens both margins and brand identity.
Pet parents can access renowned global brands alongside Zigly’s exclusive private labels: Applod, covering pet treats and a newly launched dry dog food range; FurPro, offering specialised grooming products; and Zigly Lifestyle, covering accessories.
While dry food remains Zigly’s largest category, the company is seeing faster growth in wet food, nutritional products, and lifestyle accessories.
And then there is the initiative that speaks to the company’s broader sense of purpose. The Zigly Foundation recently partnered with the Government of Delhi and municipal bodies to vaccinate and microchip more than 5,000 street dogs, and launched Zigly Cares — a dedicated food range for strays.
In an industry where brand trust is everything, a genuine animal welfare commitment of this scale is not just CSR. It is the kind of brand-building that no advertising budget can replicate.
The Bigger Picture — India’s Golden Decade for Pet Care
Zigly is at an inflection point in the pet care industry, as Saurabh Jain puts it. “We are there for anxious pet parents throughout their pet parenting journey by offering everything under one roof. The opportunities in India’s pet care ecosystem are massive, and I believe the next 10 years will be the golden decade for the industry,” he said.
That assessment is backed by hard numbers. India’s pet care market is growing at 19% CAGR, projected to reach ₹25,000 crore by 2032. Organised retail penetration in pet care remains low — the gap between what the market needs and what currently exists is enormous. The brands that are building integrated, service-led, omnichannel ecosystems right now are not just capturing today’s demand. They are building the infrastructure for the next decade.
Zigly — two new centres every month, 19 cities already covered, 60–65 centres by FY27, digital healthcare expanding, private labels growing, street dogs being vaccinated — is building exactly that.
Pets News Network (PNN) is India’s first dedicated OTT and news platform for the pet industry. Source: Indian Retailer, GlobalPETS, D2C Insider, City Today News. Published: July 6, 2026.
